Category: General

In today’s marketing and advertising world, it’s becoming increasingly difficult to target the right people with the right content. Using pixels and cookies, especially after the recent IOS changes, to generate sales with good returns just doesn’t get the job done anymore. Conversion rates are dropping across the board and costs per customer acquisition are increasing rapidly. 

However, there might be a solution to all this mess – Creating customer segments using first party data.

First-party data is the strongest tool to target your customers.
Unlike third-party data collected by pixels and cookies, it’s pulled directly from your ecommerce store and is far superior to alternative data sources. It’s accurate, detailed, and isn’t affected by changes like the IOS updates.

Using this data to create accurate, relevant audiences across all marketing and advertising channels, is currently the best way to beat the IOS changes and come out on top, and a must-have for every ecommerce business.

There is still a problem – how do we decide which of our customers we want to target in order to get the best results?

We did the labor for you, and brought you the top three most recommended segments to use for your advertising and marketing needs.

Customers who are likely to purchase soon

When we talk about which customers to target, one of the hardest questions that comes up is when our customers are most likely to repurchase. Target your customers too soon, and you may waste funds on impressions and clicks. Target them too late, and they may find another place to do their business. This means that for customer retention, timing is key.

Here is the solution – Create a segment of customers who purchased several times from your website, and target them based on their Average repurchase frequency. 

Average repurchase frequency is a fancy term for the average number of days it takes for a customer to make an additional purchase.

For example, if a customer was to purchase his second order after 40 days, and his third order after 30 days, his average repurchase frequency would be 35 days.

With this information, we can make sure that we target the right people, at the right time, every time.

We can target each individual customer at the time that he is most likely to purchase again, based on their average repurchase frequency.

The ads targeting these customers can feature new collections or products, a coupon code, or a simple nudge to simply get them re-engaged with your website.

Note that the repurchase frequency varies from customer to customer. This means the advertising timing must match each customer’s shopping behavior.

Products that are likely to be purchased soon

Here is another solution for the same problem of understanding when to retarget your customers. However, this segment takes it to the next level – Instead of only focusing on when the customer is likely to purchase again, let’s understand what product he is likely to purchase.

Many online businesses feature products that are purchased multiple times. These are usually, but not exclusively, perishable products, that are repurchased periodically by the same customers, over and over again. These products can include skincare, food and beverage, clothes, cleaning supplies, and more.

Understanding when to retarget your customers with these products is the same as before – by understanding the Average repurchase frequency. If Daniel purchases diapers from your website, then purchases diapers again after 3 months, and then a third time after an additional 2 months, we can understand that Daniel purchases diapers every two and a half months, on average.

Using this information, we can create customer segments that target customers who purchased certain products again and again, when they are most likely to purchase them again.

Note that every product has it’s own repurchase frequency.

Top Customers

Another question that comes up when we discuss targeting, is which of my clients should I invest my advertising funds in. Can we gain more from targeting a specific type of customer behavior? In our opinion, the answer is yes. 

“Top customers” segment consists of customers with one or more of three shopping behaviors –

1. Customers who purchase with a high average order.
2. Customers who spent a lot of money on your website in their lifetime.
3. Customers who purchased multiple times.

This creates a segment of your best customers.

Because customers purchased several times in the past, or spent a lot of money on your products, retargeting them will usually result in a higher conversion rate, and bigger orders.

We can also create a Lookalike or Similar audience based on this segment, to prospect for new customers who have a similar shopping behavior to your best customers. 

In conclusion, using this segment in both new traffic and remarketing ads will assist us in not only bringing in high-potential customers, but also in getting them to purchase again and again.

How to create customer segments

Creating these segments can be done by exporting your customer data to excel sheets, and filtering them based on different attributes, like when they purchased or how much they spent each order.

These lists can then be imported into Facebook and Google, to be used as audiences for your campaigns.

Remember that it’s required to manually update these lists once in a while, as they aren’t updated automatically. It’s recommended to do this around every two-three weeks.

It may be time consuming, but it’s definitely worth it.

However, if you have an opportunity to use an automation tool to create smart customer segments for you, it can make a big difference.

Adscale offers an easy and automatic solution for creating segments.

Instead of exporting lists and managing them manually, the Adscale platform pulls all your data automatically, and creates ready-made top performing audience segments to choose from, including the “Top customer combo” segment, and the “Customers who are likely to purchase” segment.

These segments are updated on a daily basis, making sure every new customer is automatically added.

If you want to create your own segment – you can do that using the audience builder. It’s extremely easy to use and lets you create very specific and personalized segments.

Lastly, it’s automatically uploaded to your Facebook business manager and your Adwords account, and is available for use in Email and SMS marketing.

Conclusion

We discussed the advantages of using customer segments, and how they offer an alternative targeting option with the recent IOS changes.

When it becomes more and more difficult to properly target your customers and to prospect for new ones, first-party data customer segments become a must-have solution for any ecommerce store.

Shopify SMS marketing is one of the most direct and effective ways for brands to reach their target audiences. This is partially thanks to how closely consumers have started to carry, use, and guard their phones. People keep their phones with them every waking moment, even when they’re asleep.

The message for businesses is clear: reach your customers where they are.

But how do you get into this intimate space between the consumer and their mobile phone?

With the help of Shopify SMS marketing, of course!

You can leverage Shopify’s marketing features and tools to drive sales, recover abandoned carts, and more.

Does Shopify Have SMS Marketing?

Yes. The Shopify app store allows you to integrate one of their many SMS marketing Shopify tools.

Why Use Shopify SMS Apps?

Shopify SMS apps allow you to run manual and automated campaigns to reach customers on their phones. You can send different types of messages, such as:

• Abandoned cart reminders
• Delivery updates
• Items that are back in stock 
• Store maintenance
• Win-back campaigns
• And more.

Most of these apps have an integrated interface, work with multiple channels, and provide AI features to streamline your marketing processes.

You can efficiently run robust Shopify SMS marketing campaigns, quizzes, and other interactions without any knowledge of coding. You will also have access to tons of templates for the different messages you want to send.

And the most significant reason you should use Shopify SMS apps is the high conversion rates that have increased 100% year-over-year. This is largely because the number of mobile phone users continues to grow, and consumers are much more likely to read their texts, as opposed to emails or physical mail.

SMS marketing is a low-maintenance and high-yield channel through which you can effectively market your brand.  

How Do I Set up SMS Marketing on Shopify?

Before you set up Shopify SMS marketing, you must first choose an app from Shopify’s app store. Take a close look at each app’s features to narrow down your choices.

Next, follow these steps to set up SMS marketing on Shopify:

• Visit the Shopify App Store page and search for the app you want to use
• Click your preferred app
• Log in to your Shopify store using your store’s URL
• Once you are logged in, select the Add App button to set up app integration
• Review the details of the chosen app and click the Install App button at the bottom of the page

Once you’ve completed the installation process, you just need to enter your information as requested by the app to sync your store information. Enter the details, read the Privacy Policy, and tick the check box if you agree with the terms and conditions. Finally, click on the Connect button.

What Is the Best SMS App for Shopify?

No one SMS app is best for all Shopify stores. Your choice depends on your specific business and what features you need to send messages to your consumers. 

We have put together a list of 21 Shopify SMS Apps that are sure to help you create and launch a successful Shopify SMS marketing campaign:

1. AdScale – All-in-one Ads & SMS marketing

AdScale is the only app that connects directly to your store data, using business intelligence and making it more accessible and manageable. The platform can be used for many things such as email marketing and advertising on Facebook, Instagram and Google. 

SMS marketing through AdScale allows you to send personalized messages to your customers using BI-powered segments and get the best engagement of all marketing channels. You can also send personalized SMS messages based on triggers or events focusing on increasing the repeat customer rate and conversions, as well as, tailor your campaigns with endless automation options.

AdScale’s SMS coverage is worldwide giving the app a huge advantage over others.

2. SMS Marketing – Winback

Winback is an app offered exclusively on Shopify and Shopify Plus. It centers on helping businesses recover abandoned carts.

This app is easy to set up with a single click. It automatically syncs with your contact list and removes invalid numbers in real-time. Their cart recovery feature gives customers a small incentive to return to the store and complete their purchase.

Winback also offers customer segmentation, the option to build your own TCPA-compliant subscriber list, and personalized SMS and MMS marketing campaigns.

It works best for target audiences in the USA and Canada, but is also available for international brands. Choose Winback if abandoned carts are your most significant cause of concern.

3. Privy

Privy is an e-commerce marketing service for online brands that want to boost sales through email and Shopify SMS marketing. With this app, you can send text personalized text messages for:

• Welcoming first-time visitors
• Recovering abandoned carts
• And more.

It also provides users with revenue reports of their onsite campaigns and emails. It is easy to set up with a single click. 

You can also use Privy for the following:

• Control the list of customers that receive your coupon codes and how they can share them
• Easily insert products from your Shopify store into marketing emails 
• Automate cart abandonment emails even to customers who didn’t start checkout

Privy is the best choice for brands looking to increase sales immediately upon integrating.

4. Marsello: Email, SMS & Loyalty

Marsello is a complete marketing solution for email and SMS. It uses customer data and smart segmentation to create detailed profiles of clients. 

This data also helps:

• Push clients to make repeat purchases
• Conduct referral programs
• Motivate product reviews and social activity

And more, via automated custom loyalty programs to drive sales via marketing campaigns and create lifelong customers.

Marsello makes it possible for brands to see the impact of their marketing activities and get insights into their returns. It also integrates with many different e-commerce and POS software.

If you want a marketing solution that leverages consumer data, behavioral information, and insights to grow your business and marketing ROI, this app is the best choice.

5. SMS, Web Push, Email – Firepush

Firepush is an omnichannel marketing app that allows brands to segment customers and run automated SMS campaigns to drive sales on Shopify.

This app includes SMS templates and 11 types of SMS marketing campaigns for different strategies. You can easily manage up to three different marketing channels on a single dashboard.

Firepush also provides detailed reports on marketing activity and impact, including detailed notes on each of the campaigns you’re running. 

It is an excellent choice if you run a medium or large-sized enterprise and you need to keep track of multiple marketing campaigns.

6. LiveRecover SMS Marketing & Cart Recovery

LiveRecover by Voyage is best known for its humanized cart recovery solutions. They aim to improve customer experience, satisfaction, engagement, and conversions.

The benefit of using LiveRecover is its marketing is powered by live agents in real-time. The live agents respond to customer queries quickly with the help of a Knowledge Base. 

This leads to insights that your team can use to make data-driven decisions, and it gives your brand’s messaging a human touch that’s rare in e-commerce brands.

The system integrates with your Shopify store to build custom workflows based on order and contact information. If you’re tired of coming up short with SMS marketing Shopify campaigns heavily based on AI technology, then LiveRecover is for you!

7. Omnisend Marketing Automation

Omnisend facilitates automated email and SMS marketing solutions for e-commerce brands. While useful separately, the app also provides integrated marketing solutions for both channels.

The app employs automated workflows to carry out campaigns for:

• Welcoming first-time visitors
• Abandoned cart recovery
• Post-purchase notifications
• And more.

Omnisend provides fully customizable built-in templates and customer segments that update in real-time. The audiences are segmented based on campaign activity, shopping behavior, and other customer interactions. These features create a much more personalized marketing experience for your customers. 

This app is a popular choice for brands because of its ease of use, quick setup, and high-end support. The app is best for marketers who want to take advantage of high-performing features without much work or complication.

8. Cartloop SMS Marketing

Cartloop is a fully-managed text marketing service provider for Shopify and Shopify Plus businesses. It focuses on conversational SMS marketing and employs it through two-way campaigns. Subscribers can reply to campaign texts and engage with Cartloop Live Experts in real-time conversations.

Their Live SMS Concierge guides clients through their shopping to personalize the experience. Its features are improved by segmentation that customizes links for brand promotion and provides discount codes.

One of Cartloop’s best features is its insights on cart abandonment activity, allowing brands to recalibrate their marketing and sales strategies. 

The app is best suited for brands that want to engage with their shoppers in real-time.

9. Yotpo SMSBump – SMS Marketing

SMSBump is an SMS marketing e-commerce app that integrates with popular platforms like Shopify and Shopify Plus. 

It is an all-in-one SMS marketing platform that:

• Segments customers based on available data
• Sends high-converting text messages
• Runs targeted text marketing campaigns
• Conducts A/B testing
• And more.

Users get a built-in calendar and access to their top-performing templates. It is a fantastic choice for brands that want fully-customizable automations to collect SMS subscribers. You can track each interaction and work on optimizing it to make sure that your strategies are winning your customers.

Beyond cart recovery, SMSBump creates data-rich customer segments and turns them into powerful marketing messages. 

If you want to convert abandoned carts using high-converting messaging, then SMSBump is perfect for you! 

10. Postscript SMS & MMS Marketing

Postscript is the SMS marketing app for when you want higher ROI and simultaneously lower your unsubscribe rates. 

Its impressive list of offerings includes:

• Multiple opt-in, easy-to-use tools that grow subscriber lists quickly
• Deep filter-based segmentation for exclusive and customized offers
• Tailored timely offers and incentives
• Cart abandonment and browse abandonment automations
• Higher customer retention rates
• High-quality support on customer’s preferred channel

With Postscript, you can win customers and build relationships throughout the entire buying process. The app primarily focuses on creating better customer experiences each step of the way. You can provide excellent customer service with quick responses to support questions, transactional updates, and more.

Postscript is a great choice if easy customer segmentation, higher ROI, and more first-time conversions are your priorities.

11. SMS & Messenger Marketing – Tobi

Tobi is an app that combines SMS & Facebook Messenger marketing. You can easily send order updates, promotional messages, cart recovery notifications, cross-sell, upsell, and more.

The app also features messaging services such as discount code generators for SMS, review requests, and win-back campaigns.

Brands can automate all marketing messages and save precious time for other tasks. It is a great app for managing SMS campaigns for small online stores and restaurants.

12. Messent – Text SMS Marketing

Messent by FireBox is an essential toolkit for Shopify merchants who want to use Shopify SMS marketing to drive their sales. It provides an automated service for both SMS and MMS marketing campaigns.

With this app, you can:

• Fully segment SMS audiences and accurately filter them 
• Track their attributes
• Improve your campaigns
• Automate SMS functions
• Utilize a smart schedule system
• Review SMS strength and effectiveness
• And more.

These services are powered by rich campaign insights that track performance by time of the day. And with Messent,  you can easily segment audiences with advanced filters.

The features are best suited for brands that want to work on Shopify SMS marketing to test and develop a high-converting campaign.

13. Shipway Convert

Shipway is an automated Shopify SMS & WhatsApp marketing solution.

You can run SMS campaigns and messages to inform your customers of the following:

• Account creation notifications
• Order updates
• Order creation notifications
• Cart recovery notifications
• Promotions
• Shipment updates
• Post-purchase messages
• And more.

A unique feature of the app is it allows brands to use custom SMS sender IDs or use their own numbers for WhatsApp messages. The notifying service is customizable—you can also opt for predefined templates with emojis. 

All revenue generated from abandoned cart follow-up and marketing is easy to track for much-needed insight.

The app works in 220 countries and is the best choice if you want to use Shopify SMS marketing to improve your cart recovery rate.

14. Tone SMS Marketing

Tone is another conversational SMS marketing solution that focuses on delivering highly personalized customer experiences throughout the buying process.

The app allows you to run two-way campaigns with customizable messaging using images, GIFs, and emojis. It combines AI with live professional officers to deliver a consistently high cart recovery rate. This is done with a strong focus on understanding the reasons for cart abandonment and then working on resolving them.

The recovery strategies are informed by personalized and human agents to ensure customers do not experience a cold marketing approach.

Tone and all its features are what any brand needs to consistently recover their abandoned carts. With this app, you can easily build on your SMS knowledge from day one!

15. Octane AI Quiz, Messenger, SMS

Octane AI is the go-to app for running email, Facebook, and SMS marketing campaigns on one platform. You can easily capture leads through Facebook ads, pop-up windows, and Messenger opt-ins, including subscriber-only selections of TCPA-compliant lead capture options.

The app has exciting features like product quizzes and customer insights for businesses to base their marketing campaigns on.

If you want to increase your ROI, engage consumers, and collect valuable data at the same time, go for Octane AI.

16. Automizely SMS Marketing

Automizely is another Shopify app with a strict focus on recovering abandoned carts. It is also one of the only apps to only offer SMS marketing solutions.

One of its best features is that it allows brands to decide how quickly they want to target customers about cart recovery with an automated SMS. This is not a type of customization that many businesses pay attention to, but it provides deep insight into SMS campaigns and how to optimize them in practical ways.

Its bestselling feature is that the app ensures clients’ privacy is never compromised.

Unfortunately, Automizely is only available for US-based clients. If you want to target your US consumer base and urge them to recover their abandoned carts, go for Automizely!

17. TxtCart SMS Marketing

TxtCart is the best solution for engaging customers long after clicking away from your store. It uses the power of conversational SMS to re-engage customers’ interests and ultimately drive sales. 

All cart abandoners receive a one-time discount code while they interact in real-time. This leads to in-depth insight into the reasons for abandonment that can help your team create better-converting campaigns and adjust sales strategies in the future. 

TxtCart also supports integrations such as Carthook, Zipify, Klaviyo, PushOwl, reconvert, etc.

The app is excellent for small and medium-sized business owners looking to jumpstart their cart recovery fast.

18. Wigzo

Wigzo is a one-stop solution for marketing automations for e-commerce stores. It provides omnichannel marketing for email, SMS, WhatsApp, Onsite, and Messenger on a single interface.

It integrates with more than 1000 e-commerce stores. You can use it to boost your ROI, customer retention, revenue, conversions, and subscribers.

Some of the best Wigzo features include:

• Customer segmentation
• User-level insights
• Data sync
• Built-in flows
• SMS list building tools

Wigzo is the best single integrated solution if you want to streamline all of your marketing processes and put them all together on one platform.

19. SMS Alerts US & CA

SMS Alerts by Mobikasa is a bulk SMS marketing service for Shopify merchants.

The app provides multiple readymade templates that are also just as easy to customize. You can set message statuses for the following:

• Order confirmation
• Shipment creation
• Shipment updates
• Order cancellation
• And more.

It also immediately notifies store owners about changes in their orders and fulfillment processes on their private phones.

One of the best features of this app is its Intelligent SMS reporting that provides users with all information necessary to create graphical reports of their campaigns. 

SMS Alerts by Mobikasa is best suited for small and mid-sized stores looking to grow their sales consistently over time.

20. ProWebSms SMS Notifications

Formerly known as smshare, ProWebSms is an SMS solution that works with Android, WhatsApp, and any other SMS gateway in the world. It allows businesses to manually and automatically import customers into their dashboards.

ProWebSms goes one step further and segments customers into groups based on checkout date, number of orders, and more. This allows for a more targeted marketing approach.

It provides customized SMS messaging services for:

• Checkout
• Order updates
• Registration
• Payment confirmation
• Shipping updates
• Abandoned carts
• Product review requests

You can use a list of variables from the data available to customize and personalize the messages you send. You can also use it to send alerts to other store owners and their shop admin members.

ProWebSms is the best choice for small and medium-sized businesses all over the globe looking for an affordable SMS solution. They provide a list of gateways they work with and integrate with those not listed. 

You can contact their team for everything you need to know if you want to partner with them.

21. Klaviyo: Email Marketing & SMS

Klaviyo provides automated email and SMS marketing via its platform that leverages consumer data and interactions to create positive long-term customer relationships.

Klaviyo focuses on creating effective marketing campaigns that help brands drive sales. 

The best part about using Klaviyo is that you can alert customers in real-time on activities such as:

• Price drops
• Shipping updates
• Cart reminders

Klaviyo also allows two-way interactions via fully-customized and automated campaigns. It is best suited for brands that want to understand their customers and keep improving their marketing efforts in the long run.

How Do I Collect SMS on Shopify?

After setting up the app you’ve chosen, you will need to enable SMS collection on your Shopify store checkout. 

Follow these steps to set this up:

• Find the settings button at the bottom left of your sidebar from your Shopify store and click on it
• In your settings tab, find the checkout option and click on it
• Navigate to the SMS marketing box in the Marketing Consent section
• Then, select “Show an option to subscribe at checkout”
• Click on the Save button at the bottom of the page

You can now review your new changes by visiting your checkout page.

Bottom Line

SMS marketing is a powerful tool that brands can leverage to reach customers directly. It boasts a higher conversion rate than many other e-commerce marketing channels.

Integrated with the right tools and strategically planned with the help of AI and live agents, Shopify SMS marketing can churn conversions like never before!

Creating an attractive and functional eCommerce site is just the tip of the iceberg. After filling the database with products and services, you have invested a lot of effort in SEO and various other marketing strategies to attract customers to your site.

They signed up for your newsletter and followed you on social media but never came to your web location to make a purchase. Or they started the purchase process, filled in contact information, and left an abandoned cart. So, you face the problem of many inactive users who need to be “pushed” a little to make a concrete move – a purchase.

eCommerce sales made 13.2% of total sales in 2021, and they’re growing business. The progress in the eCommerce industry implies increasing competition as well. Therefore, keeping your customers engaged is one of the crucial factors determining your business’s success. 

Push notifications are one of the most effective ways to keep your customers close.

Push notifications can help you re-engage inactive customers and transform leads into dedicated clients. 

Regardless of your brand’s niche, push notifications can be the successful call to action you’re looking for. They will motivate users to return to your website and continue where they left off. 

If you’re unsure which type of push notifications are the most suitable for your industry, check with some of the top advertising agencies. They can help you create a personalized digital strategy.

Below we talk about valuable and effective push notifications that will raise traffic and sales on your e-commerce site.

Sales notifications

What is the deciding factor for you when you need to purchase? Of course, finding the right product, but if you are like most customers, at least 80% of them, the price will be the factor that influences your purchasing decision.

Even the brand’s most loyal customers are waiting for discounts and sales to buy an item they like, of course, if they don’t need it instantly.

So, when you decide to make a sale, you want to spread the word about it so that your customers can get what they want at better prices. You can inform customers about the sale by email or through creative posts on social networks. 

However, keep in mind that mail can end up in spam, unopened, and posting on social media can go unnoticed, cluttered with much other content.

The sale is the right time to take advantage of the power of web push notifications. Push notifications will be significant if the deal is limited in time. Customers will surely see push notifications, which will be delivered in real-time, not weeks later. As a result, you’ll increase engagement and overall sales.

Abandoned cart notifications

One of the biggest problems eCommerce sites have to deal with is the abandoned cart. You were probably aware that this phenomenon would happen at the beginning of the business: people fill the cart with the desired goods, fill up contact information, and leave and never return. However, you were not aware that it would happen so often.

Average cart abandonment in all business niches is nearly 70%, and it is highest with mobile users (more than 85%). 

Statistics also say that the revenue eCommerce sites worldwide lose on the abandoned cart is $18 billion a year. The amount of money you lose is also part of this grim statistic, so you need to address the problem as soon as possible!

Fortunately, there is a way to solve the abandoned cart problem.

Several eCommerce platforms allow you to send an automatic email reminder to a customer who has left the cart, but only if he has filled contact form. However, what will you do if the client goes before entering his date or if the email ends up in the spam box?

That is one of the cases when we use push notifications.

When the abandoned cart scenario described above occurs, a web push notification will be sent to the subscribed customer after a predetermined period. You can include a discount in the notification to encourage the customer to complete the purchase process. The process is automatic and will occur every time the subscribed customer acts in this way.

Push notifications will not recover every abandoned chart, but it is estimated that 26% of customers will return to your site and finish what they started.

Wishlist notifications

Wishlists are helpful for customers in many ways, which is why most eCommerce shops include them in the site’s structure. 40% of customers think wish list would improve their shopping experience if retailers had them integrated into their websites.

Customers add products they are interested in but do not intend to buy immediately on the wish list. The wish list serves as a reminder of what the customer liked from your collection or a personalized collection of favorite items they plan to buy.

The wishlist creates a better user experience, can reduce the problem of the abandoned cart, and increase sales by encouraging consumers to complete the buying process.

Use push notifications to remind your customers that they have left things on their wish list. Since they have already shown interest in these products, an additional boost, such as a slight discount, will cause re-engagement and increase the chances of conversion.

Personalized recommendation notifications

Many tools can help you get to know your customers’ online behavior. Some are Google Analytics, Adobe Analytics, Matomo (formerly Piwik), Clicky, Fathom, and others. These tools will provide you with valuable insights. You will find out more about your customer’s deciding factors while purchasing.

It is up to you to use that knowledge in the right way. How? Based on consumer behavior on your site, create push notifications with personalized product recommendations that they have shown interest in.

Web push notifications collect essential data for you – the client’s geolocation, time of visit, purchased items, and items on the watch list. Based on these important metrics, you will easily create a personalized campaign that will end with a purchase.

91% of customers are more likely to buy from a brand that sends personalized recommendations. They also increase the initially planned purchase by up to 5%.

Personalized recommendations create the impression that you understand your customer’s needs, provide them with genuine value, and save their time and trouble to find the right products on their own. At the same time, you should not neglect the psychological factor. 

When the customer receives a suitable personalized recommendation, he will feel that you respect his individuality and know him.

Refer and reward notifications

The refer and reward program is a powerful way to increase the overall engagement of your customers and increase sales. It is no secret that people trust the recommendations from close people – friends and family. 

To encourage your loyal customers to recommend your business, reward them for their loyalty.

Let’s see some stats. Mouth-to-mouth marketing drives $6 trillion in annual sales, representing 13% of all sales. It is five times more effective than paid ads. 

Studies show that as many as 70% of customers will recommend a brand that has a good loyalty program. 90% of people who receive brand recommendations from a friend will make a purchase.

Depending on the niche of your brand and the products you offer, create an attractive loyalty program and then promote it through persistent web push notifications.

Go the extra mile and provide your current clients with the best user experience and benefits that will delight them. Existing customers’ benefits can be previews of new collections they will be privileged to buy first, discount codes, or free shipping.

Customers who are happy with how you treat them will be your brand’s best advocates. This way, you will save on other types of advertising, gain more new customers, and increase sales.

Notifications for inactive users

Suppose your customers have not visited your website in the last ten days; that doesn’t necessarily mean they are unsatisfied with your service. They might forget or have been distracted. All you have to do is to remind them gently but be moderate – if your campaign is aggressive or boring, you’ll cause a contra-effect.

Emails are sometimes overwhelming since the average person gets at least 50 emails daily. Push notifications can be a discreet but effective way to “remind” users who haven’t visited your site for more than ten days or two weeks. 

After a predefined period, a web notification can remind the user of your eCommerce website once a week. You will achieve additional efficiency if you add a discount code or other benefit to the notification.

Suppose the user clicks on the notification and goes to your site. In that case, they will automatically be removed from the notification list until 10 or 14 days, during which they will be inactive again.

Location-based notifications

Location-based notifications are a type of push notification sent to users when they are in close physical proximity to the location where they can purchase your product or service.

Many eCommerce sites are reluctant to send mobile push notifications because they are afraid they will be intrusive and achieve a counter-effect. However, research has shown that as many as 70% of mobile device users find such notifications useful. Successful location-based notifications are a personalized approach, relevance, and good timing.

Final words

We have reviewed the most valuable types of push notifications to increase engagement and sales on your eCommerce website. 

The key lies in providing a personalized approach and helpful information, which, accompanied by discounts, will positively impact your business and bring satisfaction to your customers.

Author bio

Melissa Gray is a freelance writer and an organizational psychologist. Her focus is primarily on marketing and new digital trends across the world. She is also a passionate gamer, with special interest in narrative design. She writes for Digital Strategy One.

Social media dashboard tools are what you need to monitor any kind of campaign or progress for, well, you guessed it, social media.

Trusted social media marketing agency can confirm to you that no matter which tool you choose, all of them come with their own advantages and disadvantages. 

This article will show you how each tool works and what features they have, allowing you to make an informed decision on which one to choose.

Hootsuite

Hootsuite is most likely the social media dashboard tool that you will come across most frequently since it supports multiple social networks, giving you plenty of room for many different campaigns. 

Plus, Hootsuite is free if your account is limited to 10 social profiles, meaning it is the perfect tool for small businesses.

The dashboard itself has a way of handling multiple campaigns beautifully – you can switch between them with just one click or use their calendar view to see what’s coming up next. It also shows you how many messages have been sent and received since your campaign started, allowing you to keep track of your team’s work.

This ease of use does not come without a price, though – Hootsuite was made as a social media dashboard for multiple profiles, meaning that it can be confusing if you’re just using one profile on each network. 

Also, because the tool was made for those who manage multiple profiles, there is no reporting feature – it’s all about engagement and not about statistics.

DashThis

DashThis is another great tool that can help you track the success of your social media campaigns. It offers a wide range of reporting features that can help you see how well your campaigns are performing. 

Additionally, it allows you to track the ROI of your campaigns so that you can see how much money they are generating for your business.

It’s also a great tool for creating reports. You can create custom reports that include all the information you need to track the success of your campaigns. This makes it easy to see how your campaigns are performing and make changes as needed.

If you are looking for a tool that can help you track the success of your social media campaigns, DashThis is definitely worth considering. It offers a wide range of reporting features that can help you see how well your campaigns are performing. Try it out today and see how it can benefit you.

TweetDeck

TweetDeck is even more focused than Hootsuite, having been originally made for Twitter users. Because of this, it has a very nice timeline view that shows everything happening on Twitter in real-time. 

In addition to this, you can use its search function to track hashtags and keywords as well as save lists made up from carefully chosen users.

However, not all is perfect for TweetDeck – the overall design is somewhat outdated now, even though it is constantly being improved. The new version lacks some of the features that were available before, showing that it might actually be discontinued soon.

Hsinchu (formerly Twitstat)

Hsinchu was created with just one thought in mind – to show you statistics based on your Twitter account. 

This being said, the tool gives you a pretty detailed overview of how many tweets have been sent or received since you started tracking your profile or hashtag, along with information about retweets and mentions.

This way, it will be much easier for you to keep track of everything that happens on Twitter, especially if you want to know how many people your campaign reached. Plus, the tool has an amazing user interface which makes scrolling through vast amounts of information easy and fun.

Unfortunately, Hsinchu does not give you access to every kind of statistic there is – it’s just about tracking what happens on Twitter, meaning that there is no way of finding out how your posts performed in comparison to others.

Seesmic Desktop

Seesmic was made almost exclusively for those who want to engage with people on Twitter, making it a great tool for marketers and social media managers – that is because every single feature has been made in order to help you send messages or monitor your account better.

You can easily send or receive direct messages, send Tweets or monitor your Twitter feed in general. The tool also allows you to watch out for mentions and hashtags, making it perfect for viral marketing campaigns.

There are only two downsides to this great piece of software – firstly, the free version does not give you access to all of its features – you will have to use the premium version if you want full access, and secondly, there is quite a bit of room for improvement in some sections.

TweetReach

TweetReach is quite similar to Hootsuite and TweetDeck in the way that it was created for Twitter users – which is why it has a nice timeline view, some interesting analytics tools and great search functions. It allows you to track hashtags or keywords as well as save lists made up of carefully chosen users.

However, this is not all – you can also find out how many times a particular hashtag has been used, which hashtags have had the most impact and what kind of posts your audience likes the most. Plus, TweetReach will show you how often or where a certain link has been clicked or shared.

Unfortunately, this tool has a major downside – the free version only allows you to track up to 20 keywords or hashtags and is very limited when it comes to its analytics tools. 

The premium version gives you access to more of these features, but it is quite expensive for individual users.

Followerwonk

Followerwonk was created for analysts and people who are serious about their Twitter account – it has a great number of features that will surely come in handy if you plan on using your profile for good.

First of all, you can do a Twitter search and check out detailed information about the users you find. This is very helpful if you want to find people to add to your list or follow in general – however, this feature does cost extra. 

On the other hand, Followerwonk also allows you to analyze data from your followers and find out who your best followers are, how many accounts you overlap with and much more.

Unfortunately, there is a downside – even though the tool is free to use in a basic way, it does have a few limits when it comes to exporting or saving your data. Plus, its premium version only costs $9 per month, which could be too expensive for some.

Twitonomy

Twitonomy was created with Twitter power users in mind and it provides quite a few helpful features – first of all, you can find out who your best followers are or how many times a hashtag has been used in order to analyze what kind of content works best. 

However, this is not all – Twitonomy also allows you to create reports with graphs and beautiful diagrams, which will make it easier for you to understand the data.

This is why Twitonomy is great for marketers or people who are serious about their Twitter account – it allows you to track your progress in detail and see what works best when it comes to social media. 

Just like Modula US takes things to the next level, and understands the advantage of automation, you can do the same with your business campaigns. You can implement a marketing automation system through Zapier, or just use the tool to optimize your campaigns by finding out which hashtags work best.

Unfortunately, this tool does have its downsides – first of all, Twitonomy is quite expensive and it also lacks the ability to create custom tracking keywords or track sentiment. 

Twitonomy doesn’t really provide you with a great number of analytics tools, so your insights will be limited to date and time.

Social Pilot

One of the best things about Social Pilot is that it allows you to manage all of your social media accounts from a single platform. This makes it easy to keep track of all your posts and updates in one place. 

Additionally, you can schedule posts ahead of time, which can help you save time and ensure that your social media accounts are always up-to-date.

Another great feature offered by Social Pilot is the ability to create team memberships. This allows you to delegate tasks to other people on your team, which can make managing your social media accounts much easier. 

You can also track the performance of each team member so that you can see who is contributing the most to your online success.

Finally, Social Pilot offers a wide range of reporting tools that can help you track the success of your social media campaigns. 

You can see how many people have viewed your posts, how much engagement they have received, and which posts are performing the best. This information can help you fine-tune your social media strategy and achieve even better results.

Conclusion

While there are many social media tools out there, these are, in our opinion, the best ones you can find. 

Of course, choosing the right one depends on your business, your budget, and your plans, but we are certain you will find exactly what you need here.

Author bio

Melissa Gray is a freelance writer and an organisational psychologist. Her focus is primarily on marketing and new digital trends across the world. She is also a passionate gamer, with special interest in narrative design. She writes for Digital Strategy One.

Outsourcing is the process of engaging a third party to execute services or generate commodities that would otherwise be conducted in-house by the company’s workers and personnel. Primarily, the main reason for outsourcing is the lower cost of an external workforce. 

The finest examples of e-commerce outsourcing include marketing, workplace and warehouse cleaning, and website development. When it comes to accounting, upkeep, and employment, most shop owners cede control to in-house professionals. This allows businesses to concentrate the majority of their resources on their primary operation.

Outsourcing some or all of your e-commerce operations might be a good solution for you. But what are the benefits and downsides of it? Keep reading to find out!

Differences Between Task Delegation Practices

There are five key factors to consider impacting your decision to outsource, insource, or offshore in order to avoid financial risks and expenditures.

1. Data confidentiality and safety. Business data refers to client information and any financial information, the loss of which will severely affect your company. If you need to perform financial operations, for instance, for this purpose, it is better to turn to insource.
2. In-house abilities. This refers to the technological abilities of your company or human resources. If your company has all the resources to perform a task, insourcing is the right choice. However, if there is a lack of in-house resources and you need full control over processes – you definitely need offshoring. And, if there is no need to control strictly, outsourcing might help you. 
3. Stability of the country you are going to entrust processes. Before offshoring to another country or transferring part of the process to third-party performers, research the political and economic environment of the country and take into account all risks and the job market.  
4. Control over the process. How much control does the business like to have over the process? This is the key question to ask before deciding exactly what you need. Offshoring is a good option to tightly control processes in another state. But if absolute control is not needed, then outsourcing is the better choice. 
5. Ease of setting up a business. If the chosen country has a loyal tax policy, provides a legislative framework for successful running business and bureaucracy is not so developed, and that is really important, it is possible to withdraw funds from this country, then it is worth considering opportunities for offshoring and outsourcing. 

Before making a decision in favor of offshoring, insourcing, or outsourcing, it is worth considering these factors in their totality. 

How Does Outsourcing Help Your E-commerce Business to Grow?

First of all, it is worth saying that outsourcing is worthwhile for more stable companies (but not start-ups), which cannot perform specific tasks for any reason. 

Companies can benefit from the variations in labor and production costs between countries by outsourcing globally. Price dispersion in another country may tempt a company to shift some or all of its activities to the less expensive country to boost profits and stay competitive in that industry. Many multinational organizations have outsourced their whole in-house customer support call centers to third-party companies situated in lower-cost locations. There is a lower expenditure in hiring qualified staff and you pay less in taxes. Moreover, it gives you the opportunity to utilize technologies and sources you don’t have in your own country. The cherry on the cake is that under favorable conditions and laws of another country, you get entry to foreign markets that allows you to expand your client base internationally. 

In terms of the services that they provide to their customers, most freelancers or outsourcing providers nowadays fit into one of the categories listed below. Some will even provide a combination of these: 

• Customer service
• Outbound telemarketing 
• Web development and design 
• Search Engine Optimization and Online Marketing 
• Admin/Back Office Support 
• Bookkeeping and Human Resources Management 
• Support for Marketing and Sales

Productivity Growth

Outsourcing duties allow the company to have more freedom. You’ll be able to focus your expertise on improving and refining the essential procedures that keep your organization running smoothly by passing on supporting processes. 

You can outsource non-essential e-commerce management to more competent providers. When you use a range of specialty freelancing websites and online services to outsource work, for example, you’ll often be provided dynamic and intuitive tools to help you keep track of what’s being done, when it’s due, and how it’ll be paid. The majority of this is handled for you, leaving you to focus on other vital matters.

Less Capital Investment

The cost savings that e-commerce outsourcing provides are the most noticeable advantage. You can complete your task at a reduced cost and with better quality. You will not only save time and effort on staffing but your profit margin will also be increased due to lower outgoings.

You can even lower your staff costs if you outsource wisely, of course, if you can optimize your team well. Let’s imagine that you sell products that are in high demand in a certain season. Accordingly, you need more human resources for a certain period of time. In such a case, outsourcing is handy. You do not need to hire full-time staff and pay them for nothing in dead seasons. 

Outsourcing specific functions to other organizations can help you save money on staff. Employees are hired in third-world countries but offer the same level of qualifications, and the other organizations are also responsible for their compensation, benefits, and training. This allows your business to concentrate its personnel costs on its core employees. 

Outsourcing can also help you save money on equipment and technologies. It may be more cost-effective to contract a third party rather than purchasing new equipment, relocating, or changing operations. 

Less Time-Consuming

One of the most common motivations for firms to outsource e-commerce work is that it would be completed faster. If you have a small team, delegating smaller tasks to freelancers or external organizations who specialize in specific branches can help you get tasks done much quicker and with quality.

Improve your services by reducing the time needed for your item to reach the consumers. As a result, you’ll be able to turn your ideas into products quicker. 

Immediate Access To Professional Staff

Your core team may excel in a few areas, but no one is great at everything. Businesses can often greatly enhance performance by utilizing the niche skills of specialists in specific fields by outsourcing particular things. You no longer need to spend money on pricey recruitment and selection for your company. This may hinder your company’s ability to produce the greatest possible outcomes. To assure customer satisfaction and competitive results, outsourcing e-commerce firms effectively attract the best talent.

By outsourcing qualified specialists to perform key activities alongside the in-house staff, organizations may enhance their operations and elevate the customer experience. It is more expensive to rely on e-commerce outsourcing companies than to grow and educate in-house personnel. The added cost is just one of the drawbacks of this approach. 

Downsides of Outsourcing E-commerce Business

If the drawbacks of outsourcing outweigh the advantages, you should reconsider outsourcing certain processes. Bear in mind that some operations or departments adapt themselves to outsourcing far more easily than others. As a result, what may be negative in one aspect may be a benefit in the other. Despite the numerous advantages of outsourcing, you should not proceed unless you have weighed these advantages against the possible downsides.

Lack of Control

When you outsource an e-commerce business, you give up some control, even though you can give instructions on what needs to be done. You lose control of how activities are evaluated and carried out when you farm work out to external firms or freelancers. That shouldn’t be a problem as long as you know and trust the people you’ve employed – but you must proceed with caution. There are several causes for this, one of which is that you are frequently hiring a contractor rather than a worker. 

It’s also tough to retain the degree of control you want because the employee isn’t operating on-site. If you decide to outsource, you’ll need to work closely with your vendor to strike the correct balance.

In-House And Outsourced Workforce Conflict

While it may not be a concern for everyone, outsourcing has the potential to deprive your staff or a competent local firm of critical work or training opportunities. Development breeds progress, and you may not be supporting the growth of your organization if you outsource employment. 

If you outsource a task, you won’t be able to build such talents in any of your employees. The only time this becomes a worry is if you want to bring the function back in-house at some point in the future. To avoid this risk, employ externally or assume that when the function is brought back in-house, internal hires will require extra external training.

If the company outsources one or two critical services or divisions, employees may retaliate. Outsourcing in e-commerce could signal to these employees that their jobs are in peril and that they will be laid off as a result of the outsourcing firm’s decision. When transmitting the outsourcing signal to the remaining staff, the leadership team must be cautious. There is no such thing as too much information when it comes to major changes like outsourcing departments or company services.

Possible Privacy Breach

You must use customer data with prudence in this day and age of data security. You may jeopardize the privacy of individuals or the security of your firm due to a possible privacy breach. If your earnings, medical data, or other private information is used by the outsourcing company — there is a chance it will be compromised. To be safe, include a protective clause in the contract or a separate non-disclosure agreement with the outsourced provider. Ensure the contract language is robust enough to deter intentional misuse of critical corporate information. Or, simply, leave this work to in-house staff to be sure your data is safe. 

Outsourcing Marketing With AdScale

Through streamlined management, automation, and continual optimization using machine learning and predictive AI, AdScale’s multi-platform ad management solution helps marketers to save time and increase performance. 

Millions of optimization actions per month are required to optimize one paid media budget across numerous campaigns, on multiple platforms, and optimize keyword bids to efficient timings. Continuous manual management is neither practicable nor optimal; machine learning is the only technology capable of dealing with large amounts of data.

AdScale’s Dynamic Budgeting AI employs complex prediction algorithms based on data and current trends to dynamically allocate your budgets across platforms and campaigns, ensuring that every dollar spent is maximized. Allow your budget to shift between Google Search, Display, Shopping, Facebook, YouTube, Instagram, and other platforms. Optimizing account structure is critical for seeing constant benefits. 

Smart Recommendations from AdScale recommend improvements and make changes with a simple click. More than 20 types of actionable recommendations help you fine-tune your account structure by modifying targeting, increasing keywords and negatives, enhancing quality scores, and more.

The opportunity to see an overview of all your advertising activity in a single dashboard is a clear benefit of multi-platform ad management. The AdScale dashboard is a powerful and highly customizable tool for analyzing cross-platform metrics and uncovering fresh insights. 

Irrespective of which company objectives you are considering outsourcing, the bottom line is that participating in this incredibly profitable activity will allow you to grow your business while also saving money. For companies and agencies trying to boost the performance of their digital advertising while eliminating the need for human management, AdScale is a must-have plugin. 

For your business to be fully optimized and, consequently, provide a high conversion rate, the development cycle must be taken very seriously, and everything must be considered down  to the smallest detail to avoid making foolish errors that will result in a waste of time and effort. 

Shopify is a terrific platform for launching your online store since you don’t need any programming or digital marketing skills to get started, and you can have a business up and running in just a few days. 

Shopify is used by over 1.7 million online businesses across the world, and for a good reason. They provide retailers with a rapid way to get their store up and operational, so they can begin marketing their products. However, this ease is accompanied by a rise in competitiveness.

This blog contains a host of Shopify tips and techniques to help you get the most out of Shopify, one of the most popular e-commerce platforms today.

10 Reasons why e-commerce businesses choose Shopify

Since its inception, Shopify has been at the forefront of interfaces, mobile responsive solutions, templates, and improvements. Customers get instant access to a large number of themes to build and customize their online marketplace, as well as tools for selling their merchandise both online and in person, incorporating credit card processing software, SEO and advertising capabilities, and the checkout. The top 10 user benefits are as follows:

1. Themes designed by experts. To personalize the style and feel of your online business, choose from over 70 professional-looking themes. Many of the themes are produced by world-renowned designers and cover a wide range of sectors. 

2. Helpful customer service. Shopify is available to help you 24 hours a day, 7 days a week by phone, email, or online chat. You can also network with other business owners, developers, and customers by participating in community boards. 

3. Keywords are simply customized and optimized for SEO. SEO capabilities are built-in to Shopify online stores, allowing businesses to optimize their material. 

4. A Buy Button can be added to your blog or non-Shopify website. Images, details, and pricing may all be included in this quick shortcut to buying your items.

5. A built-in function to prevent cart abandonment. Users can access a personalized email from Shopify that encourages them to complete their transactions. 

6. Reporting on analytics. Shopify Analytics reports allow you to monitor shop activities and visitor behavior more quickly and conveniently. You may also tailor reports to your requirements. 

7. Own payment processor. Shopify has hundreds of payment gateways connected, but it also has its Stripe-powered payment system. You will not be charged any trading fees and your credit card costs will be reduced if you choose this method. 

8. Safe and dependable. Shopify will handle all server maintenance and updates for you, ensuring that your store and shopping cart are always online and that pages load quickly. SSL certificates may be set up for your store, encrypting all data and transmitting it over a secure connection, and Shopify will handle PCI compliance for you.

9. Errors and data duplication are reduced. When manually entering data into several fields and forms, there is a risk of mistakes and duplications. Furthermore, problems arise when mistakes are not adequately monitored. Shopify has automated data input options to reduce data duplication and streamline the data entry process.

10. 14-day Free Trial. All you have to do is create an account by providing some contact information and answering a few questions about your project. After creating an account, you will be given a 14-day free trial to try out all of Shopify’s features. You may alter the storefront design, language support, product filter, store setup, and dashboard settings, as well as add the product, make product variations, build collections, and link them.  

General Tips To Increase Shopify Store Efficiency

You can’t expect to make sales if your customers are faced with over-extensive search queries, difficult navigation, slow loading times, wrong product description. These issues have cost many stores their sales or even their reputation. Up-to-date information and details is a significant point every online seller has to consider. To run an e-commerce business smoothly, consider the next points: 

• Use bulk product option

Using the bulk editor, you can change several items and variations at once from your Shopify admin. You can also use the bulk editor to make adjustments to your online store’s collections, customers, merchandise, blog entries, and sites. Bulk editing allows you to save time by modifying several things in one campaign or across multiple campaigns at the same time. It can be helpful when a large number of products are available in the online store.

• Update product inventory regularly

The item inventory should be updated every month. Then, depending on the time you have available for your business, add several new items every day. The more frequently you update your website, the more active it seems, and the more organic traffic you’ll receive.

• Make use of the related products feature

Complementary goods are suggestions in addition to the item a client is looking at right now. These items may aid in using the primary product, complement it, boost your enjoyment of it, or gloss over its flaws; they might be replacement parts, and so on.

That is where one of our Shopify tips and tricks comes to mind: items from the same collections and categories can be shown in the Related Products section. Customers are kept longer by related items, as they can buy something in addition to what they have already chosen.

• Allow users to check-out using email/phone number

Customers can check-out using either their email address or their phone number, whichever is more convenient for them. For further email and SMS marketing, you can gather email addresses and telephone numbers from each customer. To put it another way, this choice may even aid in the retargeting of your target audience.

• Let users review your products

You can add a customer review feature to your items. This allows customers to interact with your company and one another, resulting in increased sales, assuming the reviews are mostly positive.

• Create a user-friendly checkout experience

In the online economy, cart abandonment rates are infamously large. To limit the number of shoppers abandoning their carts, Shopify recommends making your checkout experience and account setup choices simple and speedy. You can set up recovery emails in Shopify to alert clients about their shopping carts.

• Add tracking details to a user’s purchase

When you add tracking details to a purchase, the customer’s order tracking tab displays real-time shipping information from the carrier. You can attach tracking details to the order throughout the delivery process if you have one before you fulfill it. After finishing an order, you can add it to completion if you receive a tracking number. In a delivery notice email to your customer, you can include the tracking number.

Modify The Pricing

A person’s purchasing choice is influenced by a number of factors, and one of them is pricing. In any instance, a fair approach is the key to success, especially when it comes to pricing policy, and the judgments you make are mirrored in your financial performance.

• International pricing

Companies that sell to international clientele or sell worldwide must select how to price their items in each area. Purchase ability, demands, and tastes vary by country, as does willingness to pay for a specific product or service; price research for each region is required to optimize profit.

You can regulate your worldwide pricing by defining different product prices and price modifications for cities and regions, in addition to setting rounding guidelines and custom market prices for your selling prices and delivery costs. Price reductions are changes to your store’s basic pricing that are expressed as a percentage change or reduction. All items supplied to clients in a country or region are subject to dynamic pricing.

• Multi-currency option

For quite some time, multi-currency options and structures have been introduced into currency markets. They’ve been a staple of the retail and investor product landscape for years; a greater number of investment firms are now using them to communicate their opinions.

Consumers may examine the pricing in your business, pay for their items at checkout, and receive returns in their domestic currency if you offer to various countries or regions. So one of our Shopify tips is to have items instantly exchanged using the current market exchange rate or individually converted using a rate of exchange of your choosing.

• Price rounding

When an item cost is moved up or down by a percentage, the rounding off option in a price list is used to account for the decimal values in the price of the item. This also provides you with an advantage in making the pricing seem more appealing.

Price rounding is a fantastic tool, particularly if you’re using Shopify’s multi-currency functionality. Any prices that appear in a foreign exchange will immediately be rounded to the nearest figure. This improves the appearance of your store and optimizes it for your consumers’ local currency.

• VAT

The automated monitoring of VAT on digital goods is a significant benefit for digital businesses. This is only important within the European Union. If you sell digital items, this option in Shopify should be enabled so that your accountant doesn’t have to do it manually at the end of the year.

Reconsider The Shop Design

It might be difficult to get started on your first Shopify design. With Shopify handling domains, hosting, all back-end, and some front-end functions, you can devote more time, money, and resources to UX design.

• Add policy

For your Shopify store, you can add or produce the following policies: refund policy, privacy policy, terms of service, shipping policy, and legal notification. Your policies are linked in the footer of your checkout pages once you’ve added them. Your rules can also be added to menus in your online store.

• CTA

A call to action (CTA) is a prompt on a website that instructs the user to do something specific. It is usually expressed as a command or action word, such as “Sign Up” or “Buy Now,” and usually appears as a button or hyperlink.

Whether you’re building a landing page or navigating visitors from a blog, learning how to use CTAs and optimizing them can help you improve page views and conversion rates.

• Add more languages

Another Shopify idea for designs with several languages is to change the theme language. If your theme does not support the language you require, you can create your own translations. Because your overseas consumers will have a better understanding of your marketing, product details, shipping, and return policy, translating your store’s materials can result in more sales. 

Improve Your SEO

When you’re trying to sell online, whether you’re introducing a new item, developing a digital presence for your physical location, or launching a drop-shipping business, you have a major challenge to address. People who find your online business using a search engine typically seek similar items; therefore, they are more likely to purchase.

You don’t have to concern yourself with your site architecture while retailing with a Shopify online marketplace because it includes built-in search engine optimization to ensure that search engines can quickly access all of your material.

• Tags

Meta tags are pieces of code that give search engines important information about your website, such as how to display it in search results. They also guide web browsers on how to display information for users. 

A product tag strategy may not be essential if you only have a few products. If you have a large number of objects and wish to use tags effectively with them, you should create a standard tag format that you can use regularly.

• Content strategy

Content is extensively incorporated into the design stage at Shopify. It is just one piece of a much larger design puzzle: to launch a new feature, content strategists usually work with UX researchers, designers, front-end developers, and product managers. It’s critical to have valuable and usable information that’s well-structured and easy to find when it comes to boosting a website’s user experience.

• Collection pages

To make it easier for customers to discover your items by category, you can arrange them into collections. Clothing for men, women, and children, things on sale, goods in a specific size or color, and seasonal items are all examples. 

After you’ve created a collection, you can display it as a webpage with a gallery of the goods in the collection on your online marketplace. Customers are then able to access a single product’s webpage by clicking on a product image on the collection page. By including links to the collections in a menu in your store’s layout, you can make it easier for consumers to locate and browse them.

• Analytics

In the world of e-Commerce, analytics are among the most utilized measures. It’s critical to understand where and what your consumers are up to. Shopify offers built-in analytics, which is handy. 

Many shop owners’ reporting and analytical needs are met by the dashboard and statistics. You can export the data to a spreadsheet application, utilize third-party software, or set up third-party analytics tools if you need to edit or examine your data in different ways.

When it comes to marketing, there’s no room for guesswork. Every eCommerce merchant needs marketing analytics tools that keep track of website visits, product reviews, conversions, paid marketing campaigns, and events to stay up-to-date with all the essential information of your e-commerce business, and you can constantly look to improve your campaigns. Luckily, there are a ton of great marketing analytics tools out there that can help you do just that. In this post, we’ll share our picks for the 20 best marketing analytics tools for 2022. So, whether you’re just starting out in marketing or you’re looking to take your campaigns to the next level, these tools will help you get there. 

Why Do You Need Marketing Analytics Tools?

Marketing analytics tools allow eCommerce business designers or analysts to process different types of data related to the company’s economic indicators like profits, losses, sales turnover, etc. These software-based solutions simplify the information processing and provide users with the requested results.

Indeed, these tools are helpful platforms that monitor key information sources and form relevant detailed reports. These deliverables facilitate your business planning proceedings, including:

• forecasting risk assessment and development strategies or plans,
• an effective approach to finding out the company’s sales optimization vision,
• productive ways for the company to make scaling decisions.

eCommerce merchants should focus on particular data categories subject to marketing analysis manipulations to fulfill all those actions. So, analytics tools, designed for digital marketing information breakdown, observe primary statistic data:

• Website visitor data. Each visitor could be asked to subscribe to your specific offers or accept cookies. Such actions are a starting point to gathering essential information showing the online store hosting ups and downs and its popularity, influencing random visitors to become regular clients.
• Customer touchpoints and event data. Your branded eCommerce products or services, usually disseminated via different ad channels, collect many valuable, informative insights to make your business customer-centric. The same could refer to your advertising campaigns, promo sales, or thematic events.
• Paid campaign performance data. When your advertisement campaigns, especially paid ones, connected with marketing analytics platforms cover a broad share of information channels, social media, etc, you will receive detailed reports about their efficiency related to product sales indicators.
• Customer purchase data. Purchase-related information helps to assess sales trends and improve post-purchase services in order to enhance the company’s brand status.
• Email marketing data. eCommerce promotion activities are hard to imagine without marketing communication means like personal emailing. Reminder notifications, unique offers and scheduled questionnaire messages are major marketing information sources to reach a company’s target audience and draft options to stimulate them to make more significant purchases.

What Are Different Types of Marketing Analytics?

eCommerce business is a complicated amalgam of different types of data sources. To manage information flows and capture required figures, you need a professional and highly experienced marketing research team or specialized software solutions to simplify the analytics activities.

Marketing designers and data analysts determine five critical types of marketing analytics:

• web analytics to examine customer activity on your online store,
• social media analytics to collect data about viewers’ reactions to ads and various promotional campaigns,
• lead generation and attribution to perform analytical forecast and compare B2C marketing interactions at each step of promotional activities,
• SEO analytics to check content marketing aspects, 
• email marketing analytics to evaluate emailing distributions, and sales indicators resulting from such operations.

That division allows us to split vast amounts of information and investigate the exact elements for a more clarified picture of business development status.

Before deciding what platform is perfect for marketing analytics services, we should distinguish different types of marketing analytics such a platform is expected to collect and successfully process.

Any digital marketer knows that an eCommerce brand would be deemed successful and profitable if all five types of online commercial business work in unison. Making parallels with major business profit impacts, we may agree that customers, their demands and requirements, are boosters for our business progress. So, attracting a wider audience is a task for marketing analytics.

Indeed, marketing researchers diversify the main information sources such as your website searching opportunities, social media promotions, paid marketing events, communication attributes, content management, and direct or random emailing. These items should be evaluated in complexity to visualize the comprehensive picture of business growth and failures. Fortunately, marketing analytics platforms have enough tools to find gaps and weaknesses which restrict your business and make it less attractive in comparison with competitors.

Understanding all aspects of the products’ popularity will surely be provided by the detailed reports and graphical findings generated by professional tools.

Web analytics

Web analytics is a primary marketing analytics type that provides reliable data about your customers and other visitors who click some of your product pages. In practice, the trivial channel for eCommerce business activities is a web resource. So, it is pretty obvious to expect the majority of customers to be concentrated in your online store.

To find customer data by analyzing your website, you can collect bounce rates, unique users, user sessions, and on-site search queries. The tracked information is your answer to when you should integrate the platform to optimize traffic and sales.

Social media marketing analytics

Social media activities are essential to attract a broad audience and boost sales. However, to achieve that goal, you should measure your social channels per visitors, reactions, feedback, etc. All these factors directly influence your business sales and profits.

Experienced digital analysts should permanently track social media events and ads to analyze product promotion and progress. However, social media is a global source of information. Therefore, marketing analytics software that is easily integrated with Facebook, Instagram, and other platforms will sum up data flows and generate quick reports. 

Lead generation and attribution

Attribution is a method for interaction between your business and clients. This type of analytics activity could qualify as the simplest one because they refer to different forms of conversations like sales or form submissions. In this case, you can collect the field data and assess information from a focus group to sum up the comprehensive situation and make the appropriate decisions.

Lead generation and attribution models are a source of information about credit level to be assigned to marketing channels and customer touchpoints. Overall, all these approaches enable digital marketers to improve their programs for better marketing feedback.

SEO analytics

SEO and content marketing are staples of digital business in 2022. At first glance, SEO analytics may seem to be a simple action. However, creative and client-oriented content will significantly improve your business profit positions.

Managing keywords, tracking global trends, and targeting audience investigation in detail are primary measures any digital marketer should take.

Also, marketing analytics tools could assess the features of your partners and counterparts’ content to find ways to defer your organic web performance.

Email marketing analytics

Emailing is a communication tool that shows many valuable marketing data. The purposes of sending emails and other forms of notification to your customers are to attract new clients, remind them about your business offers, and present unique propositions that enhance interaction activities between business and their target audience.

To leverage successful emailing campaigns and distribution analysis, you will need specialized tools to collect inputs and detect feedback reactions. Indeed, the findings determine your post-sale services and reliability in the client’s eyes.

Top 20 Marketing Analytics Tools

In terms of eCommerce activities, marketing analysis is a specific process. Your online store is operational 24/7 and services many customers; you need to integrate specialized marketing analytics software to maintain your business successfully. Applying the automatic analytical platforms is a rational decision because they can process different types of information and provide ready-made findings to discover the potential opportunities and scenarios for business growth.

Here we gather popular marketing analytics platforms which could be helpful in 2022 and ready to fulfill all requirements imposed by future eCommerce perspectives. To find your perfect analytical service, you should balance its performance parameters, functional capacities, price, and other benefits applicable to your business progress.

Google Analytics

The free Google-developed marketing analytics solution has basic information sorting and exploring features that make your eCommerce business more successful. This tool easily creates a comprehensive picture of your online store activities as a website. It tracks your website visitors, collects data about their location and journey points, and assesses the time spent by random customers swiping your online galleries, etc. Therefore, Google Analytics is key to providing a detailed report comprising information about your marketing, content, product, and custom modifications.

This Google product, along with Google AdWords and Google Data Studio, could connect your insights with desirable results aimed at your online business prosperity.

Regarding pricing, this tool is entirely free for all types of eCommerce businesses. However, those who wish to receive advanced data elaboration and maintenance support by Google should foresee approximately 100k USD in their annual company budget.

MixPanel

eCommerce success is based on the simplicity and effectiveness of the marketing analytics services. This statement could be deemed the main operation principle for MixPanel.

It is a strong candidate worthy of being enlisted in the top range of marketing analytics tools for eCommerce business in 2022 because of its productive events elaboration.

MixPanel analyzes all events on your website, apps, and products. The provided information shows customer journeys on your online store channels.

Any added event empowers MixPanel to describe to you a full picture of trends, counts, and users who prefer your post. In other words, this platform wants you to create a new event to start analytical activities. 

MixPanel qualifies as marketing analytics software because it owns enough funnels and A/B testing to boost the performance of your mobile apps. Offering many advantages, this platform’s major specialization is pretty narrow. The business designers ascribe it to a product-oriented analysis tool rather than a marketing one.

Cyfe

Cyfe is the king of multitasking analytical activities. This software solution is designed for market researchers who work with several marketing channels, omnichannels, social media, mass media resources, etc. They need to process vast amounts of data and expect to receive quick analytical reports to make effective decisions.

This multi-purpose marketing analytics tool can satisfy all requirements made by its clients. Due to the functional features, it can provide client-branded reports, online statements, user insights, fast setting options, ready-made integration opportunities, etc.

Along with other marketing analytics platforms, Cyfe supports pre-built widgets which simplify a connection to Google Analytics, Google AdWords, and SalesForce accounts.

SEMrush

You might find the most interactive marketing analytics software to be SEMrush. The primary reason for its popularity is the possibility to track your marketing activities and your competitors. 

Information is a lethal weapon in the eCommerce business. So, suppose you can receive the analytical investigations about your keywords used in your marketing campaigns like AdWords, improve SEO tasks, manage the entire cycle of the project implementation process, review domains, links, and other eCommerce visibility channels. In that case, this is half of your business’s success. However, the data findings concerning the same activities as your counterparts will prevent your possible failures and risks of launching weak promotion events or poorly demanded products.

Klipfolio

This solution is an easy-to-use analytics tool designed for relevant digital marketing data of several channels using the ready-made informational panels. The offered patterns save the digital market investigation specialists time and effort by managing multiple channels in one tool. 

Thanks to the opportunity to attract unlimited users, Klipfolio is preferable for marketing agencies that create their information panels and share them with their clients.

The key features of this analytics software are specific administration settings, a reliable model for tracking information from Facebook or Google Analytics, availability for mobile apps, branding options, including logo replacements, a self-servicing platform to edit KPI, etc.

Crowdbooster

This marketing analytics software is a synonym for audience involvement because it allows users to track the ups and downs of representatives of eCommerce business target groups. Social media is an investigation field where Crowdbooster monitors the outcomes of particular marketing campaigns.

This tool forms short reports in real time. This feature is pretty valuable if you wish to observe who shares your content via social media and how many times they do so.

Crowdbooster is a digital helper to improve partnership with your clients, potential and current, and generate creative ideas for enhancing your online media content. Also, this platform strengthens your digital communication activities, providing a pretty helpful option like the scheduled distribution of tweets and messages. All these benefits directly impact your online business marketing planning.

Heap Analytics

This tool was developed to analyze the website and mobile app activities. The operation concept is similar to MixPanel’s technical specifications. Nevertheless, this platform tracks all visitors and their manifestations on your web resources.

The collected information will be presented in easy-to-understand and graphical forms. You may use a valuable option showing the number of users who executed queries per a particular event. As such, you can assess your eCommerce business marketing campaign and respective policy in general.

This marketing analytics software is great for determining the deleted customer and product segmentation and forecasting the consumption trends which optimize your sales. 

The marketing data detector also has many advantages concerning statistics elaboration in real time, retroactive statistics, visualization of promotion events, stream of customer actions, etc.

The only weakness of this software is that it works with iOS-supported gadgets. Android environment users are restricted to using Heap Analytics for marketing research purposes.

The AdWords Performance Grader

Driving traffic to your website and increasing your online market audience is a priority for any eCommerce company, especially those just starting out. However, this goal could be challenging due to some marketing omissions, and online merchants should detect them before their competitors make good progress in the market.

The problems are frequently a result of weak account ads, and marketers need to attract productive analytics tools for digital marketing elaboration. In this case, AdWords Performance Grader is a safe and cheap alternative.

This platform is dedicated to analyzing your account linked with all possible Google Ads and generating detailed reports that focus your attention on the strengths and weaknesses of your business. Getting insights and transforming them into a comprehensive business plan is an operational task for AdWords Performance Grader.

Improvado

Improvado could belong to the group of so-called manual overdriven marketing analytics tools due to the functional specifications of this software to create the reports and manage the integrated data.

In other words, this solution is an excellent helper for digital marketers who work with different omnichannels. This service improves analytical activities because information accumulated by various platforms like Google Ads, Facebook Ads, emailing, CRM, etc. is available in one place.

Improvado is also an SEO improver due to its functional design and other required marketing tools. Demonstrating keywords on a singular line simplifies the searching time and optimizes the content modifications.

In addition, this tool completely integrates your company information to eliminate inequalities.

Working with this service offers complete satisfaction and is a great money-saving alternative too. You do not need to spend extra for DevOps engineers to amend settings on your control panel. The solution allows you to perform all actions on your own.

Optimizely

This marketing analytics tool provides mostly A/B testing services applied to your web resources and products. The analytical results assess the commercial attractiveness of your brand and online store. Numerous tests compile a set of versions capable of boosting traffic opportunities, and you may choose the best one.

The testing can present its findings in visual or textual interpretations to optimize decision-making. If you decide to change your website design for profit-stimulated commercial activities based on Optimizely-suggested alternatives, changes would concern only UX design modifications and not belong to the code.

This solution is a must-have marketing attribute if you want to evaluate your website performance and customer activities on your online commercial channels, putting the minimum effort and receiving the critical informative deliverables.

Moz Pro

Moz Pro provides marketers with data that improves their efforts to optimize searching indicators and, as a result, increases your product or store positions in the automatic search systems. Like SEMrush, Moz Pro can demonstrate searching system data related to your media and your competitors’ activities. This information includes keyword ranking analysis of links and trends selected for a particular period. 

Moz Pro is the best tool for marketing analytics performed by SEO experts and digital marketers who intend to maximize their progress strategies in searching system fields. This software has a convenient control panel easily managed by both analytical experts and beginners to receive the requested outputs.

Fivetran

This solution is designed for marketers and data analytics. This is a tool to collect and analyze marketing data. It integrates all databases, APIs, and other tools to the singular concentrator in order to track the entire picture of information flows. It has a suitable and straightforward interface so users do not need to apply specific technical experience or knowledge to navigate its control panel.

Regarding pricing, the costs for Fivetran services are moderate and depend on security, extensibility, support, connectors and users, and other analysis parameters. In addition, this platform offers a free 14-day trial version to try out all the benefits and opportunities for your business.

Overall, a detailed assessment of marketing activities, financial operations, customers, and sales is a rational investment for future development. In addition, Fivetran allows a database replication option that centralizes on-premise and cloud databases quickly and easily.

Adestra

Adestra is a marketing tool to automate emailing services that help marketers initiate targeted emailing events using platform-offered patterns. This marketing analytics software is developed to clarify the effectiveness of the promotion campaigns. This service also sends automatic notifications.

Users can enjoy a variety of well-compiled samples optimized to satisfy Internet and mobile customer expectations. This online marketing manager allows you to collect premium class data that enhances client engagement.

Insightly 

Insightly is a marketing analytics tool specialized in CRM solutions and profound marketing automatization. This tool renders exclusive services oriented toward creating newsletters and promotional emails. It provides feedback options using landing pages and built-in forms.

Insightly also assists marketers in analyzing and visualizing their clients’ ideas through an advanced analytical approach. Supporting online and mobile devices simultaneously, this analytics software does not have problems integrating with any environment and operating systems.

The technically inclined platform arranges customer journeys consisting of next-best-action steps towards your business products. Also, you can segment your clients and products based on detailed information outputs to optimize current and future sales. The other marketing advantage of this software is intelligent campaigns, which include effective preparatory planning to develop successful events and interactive dashboards and reports to assess the received achievements.

BuzzSumo

BuzzSumo is an online marketing platform for media channel analytics and data collection for content marketing. Such actions help the marketing specialist generate new ideas, create their materials, find consumption influencing content, and track effectiveness indicators of the post information.

This marketing analytics software comprises four tools: content search, its evaluation, detection of influencing channels and individuals, and content tracking. Content searching as a part of SEO analytics cover all possible ways to find the required data: keywords, topics, FAQs, etc. These actions are permitted due to a range of filters available in BuzzSumo. Content analytics through this software is a scan of numerous materials and posts to generate unique content. This process consists of content identity search, analysis of the competitors’ content, and content comparison per period of time. 

Ninjacat 

Of Japanese origin, Ninjacat is a versatile marketing analytics platform and an excellent solution to compile reports, monitor business promotion activities, and track different calls. Developed as a tool for digital marketing agencies, Ninjacat occupies the leading position in the ratings of marketing analytics tools due to its integration simplicity and size.

Google AdWords, Google Analytics, Bing Ads, DSP, CRM, CallRail, Facebook Ads, Google Search Console, etc., is not an exhaustive list of platforms effectively synchronizing their insights with Ninjacat. 

This software is fantastic at preparing reports on content ads and PPC analysis, expanding its supervision for social media, SEO tools, searching systems, etc. It also provides you with informative panels and White Label reports sharing reliable, precise, and real-time information with your clients via any available gadgets. One of the operational objectives for such a productive data analyzing machine is to scale up your business activities and cover new segments.

The Ninjacat monitoring includes budget and event tracking to optimize the company price and marketing policies. Indeed, this tool analyzes tasks in detail.

Alooma

This marketing analytics tool is well worthy of being mentioned in the top 20 best analytical e-commerce tools. Among its benefits are: 

• Comprehensive integration. It can integrate dozens of data sources to analyze sales, marketing services, transactional databases, SDKs, and so on,
• End-to-end security. This motion platform ensures its clients that their data is safely integrating into BigQuery,
• Pipeline transparency. Different graphics and dashboards allow you to monitor events and products in real time, catching any error or traffic changes,
• Mapping made easy. The offered opportunities provide users with complete and customizable control.

This platform is exceptionally productive; therefore, you do not need to think about APIs, SQL, code engines, and other details to sum up the full picture of the business state. Indeed, Alooma will do it by itself, presenting you with only a qualitative result.

Adverity

Adverity is a tool that analyzes data and generates reports based on artificial intelligence, automatically collecting and unifying marketing data using integration modules.

Thanks to these modules, users get reports, dashboards, and visibility deliverables to find tendencies and trends after launching promotional campaigns or product lines.

With Adverity, you can collect information from partner channels, web-tracking tools, offline files, audience measurement systems, and other sources.

This marketing analytics tool monitors SEO activities via content evaluation and recommendations to update some attractive approaches. Adverity is the ultimate solution for business forecast specialists because its advanced version helps to build different models, scenarios, and data prediction points that could improve eCommerce business development.

There is no fixed fee, which attracts users. You pay only for a number of sources required to integrate.

Supermetrics 

Supermetrics allows you to automate report generations and transmit results to your desired location. This cloud ETL platform collects and analyzes your marketing data using API interfaces and sends them into the data bank. Also, it qualifies as a visibility, reporting, and business analytics tool.

Integration with Google Analytics and Google Ads is not a big deal for Supermetrics due to its functional abilities. It also works efficiently with Google Data Studio.

As with many marketing analytics tools, this platform offers various visual data interpreters and dashboards to assess the marketing effectiveness for a particular product, event, or audience activities.

Datorama

Datorama enables companies to consolidate marketing data from different channels, which companies and regions could sort. The comprehensive reports and dashboards will become a helpful adviser to make decisions.

Integrating this platform into Marketing Cloud improves several performance positions:

• United space. Now, evaluation of the purchase funnels is more productive because you do not need to click numerous channels and media to gather detailed information. Also, the company realizes the financial benefits resulting from a substitution of a separate marketing department by a well-developed tool, 
• Real-time synchronization. Datorama differs from competitors because of a unique feature: it picks up data from all synchronized API interfaces every twenty minutes. So, time to receive a brief report shortens, and marketers don’t have to  wait till the end of the business day,
• Increased data. The unified data links with CRM, Google Analytics 360, and other paid mediums, including premium searching systems, social media, major purchases, etc., allow Datorama to optimize potential clients’ engagement and purchase funnel growth,
• Available visibility means. Interactive graphic interpretations of analytical results help the data readers catch main points for products, sales, or audience optimization. These dashboards could provide exact request outputs and filter only the essential data.

How Can You Capture All Your Marketing Data In One Place?

A global search could present you with many results which recommend different marketing analytics tools. However, finding a productive platform requires little effort. The main decision-making argument is an opportunity to capture all marketing data in one place and process different channels. Such comprehensive analysis covers vast amounts of information and catches customer behavior changes visiting all presented business funnels.

This multi-functional platform is AdScale, a competitive but high-performance software solution that offers your business a singular marketing cloud.

Integrating to AdScale digital marketing analytics tool opens advantageous opportunities like:

• Control data flow in one place,
• Manage data-driven channels, including social media and web analytics, to optimize the marketing attributes,
• Track any changes and modifications for three legs of marketing analytics (customer, conversations, and events),
• Form detailed reports without duplications or omissions which could spoil the analytical process,
• Provide visual effects via dashboards and graphics to understand information more accurately,
• Synchronize your activities and reduce workload processing different data sources without needing to click various platforms or data storages,
• Scale your eCommerce business up and optimize acquisitions. 

To satisfy the above features in full, every eCommerce merchant could try out a free trial. After completing that period, AdScale offers a number of pricing options, depending on the number of channels and business scaling goals.

The success of retail businesses has always depended on their connection with their customers and how they interpret customer behavior. Each step of the customer journey must engage the target audience and incite favorable actions. 

For long-term success, brands must provide options to convert one-time purchasers into loyal customers who can eventually become unofficial brand ambassadors. 

Customer engagement is key to success. One of the best ways to boost engagement is leveraging technology and taking advantage of the many channels and platforms readily available to connect with your audience. This is the foundation of omnichannel marketing. 

Omnichannel ecommerce takes this to the next level by providing many different platforms from which customers can purchase your products.

Read on for a deep dive into how your online store can use omnichannel marketing and omnichannel ecommerce to improve your customer journey. 

Understanding the Customer Journey 

If you’re a business owner, you likely already know by now that the way you engage with your customers is vital to your success. Creating a positive, productive customer journey requires businesses to interact with customers at several touchpoints for a memorably smooth experience. 

The customer journey covers the overall experience you provide for your customers from the very first time they become aware of your brand. Every step in the journey must be optimized to develop a strong brand-customer relationship. 

Like any journey, you need a map to understand the most critical touchpoints, what kind of engagement is needed, and what other strategies you can use to perform better. When you create your brand’s customer journey, you must visualize your marketing strategies in action, consider the customer’s motivations and reactions, and finally create a detailed map that details every moment of the overall customer experience. 

Remember that customer journeys are not linear. Your customers will jump from one step to another at their whim. They may abandon their initial journey and come back a few months later through another touchpoint. They may linger in one or two touchpoints before making a purchase. 

You must create a customer journey map that is flexible enough to accommodate these variances. The main goal is to engage with your clients in a way that will propel them to continue their journey and convert their interest into a sale.

Understanding your prospects and customers is a basic requirement when creating your customer journey map. You need to know where to find your leads, learn about their motivations, which medium they use to engage with your brand, their potential actions, and where they get their information. 

What is Omnichannel Customer Engagement? 

When consumers want to buy something, they have so many different options. They can go to a brick-and-mortar store, an ecommerce website like Shopify, a company’s direct-to-customer (D2C) website, or even a social media platform like Instagram or Facebook to engage with the brand they’re interested in. 

These are all channels where customers engage with businesses whenever they are—at home, at work, on their commute, even on vacation. 

There are many ways to enhance customer engagement. Some of these include:

• Offering incentives for customers to visit your store or website. This includes discounts, free shipping, and samples.
• Creating relevant, targeted marketing campaigns for customers. You can use their purchase or browsing history to create unique ads or send out special offers.
• Responding quickly to customer complaints and inquiries. Being proactive about taking action ensures that you care about your customers and you want to keep their trust.
• Creating an omnichannel experience for customers. This means providing access to your brand via multiple channels such as social media, your brand website, online retailers, and other platforms. Omnichannel customer engagement focuses on a seamless journey no matter what platform your customer prefers. 

Ecommerce and Omnichannel Customer Engagement 

When a business develops a customer journey that engages and delights their target market, they create a positive experience that will keep customers coming back for more. Fortunately, the internet has made it easy for ecommerce businesses to explore many different platforms where customer engagement and experience could be enhanced. 

Today, businesses can connect with customers in so many ways. There’s the traditional face-to-face channel where customers go to physical stores to interact with a brand. Customers can get a personalized experience in a brick-and-mortar shop, but accessibility and ease of access are limited.

Ecommerce businesses can leverage various direct or indirect channels, such as social media, emails, newsletters, catalogs, and calls. 

Omnichannel engagement ensures that all customer interactions are unified to enhance their experience. Emails, websites, retail stores, point-of-sale platforms, and even social media apps are aligned to give the customer ease and accessibility wherever they are.

What is the Difference Between Ecommerce and Omnichannel?

Ecommerce is the buying and selling of products and services through an online channel. This could be done through a website, mobile app, or social media platform. 

Omnichannel is the use of multiple channels to interact with customers. This could include in-store purchases, online purchases, and phone orders. It links all channels that are part of the customer journey. This way, the customers have a cohesive brand experience no matter what channel or point-of-sale platform they use to engage with your brand.

So omnichannel ecommerce allows businesses to engage their customers at several touchpoints in various channels (online and offline) to make the experience more cohesive and compelling. 

What is an Omnichannel Strategy?

An omnichannel strategy is a sales approach that provides an integrated shopping experience. The goal of an omnichannel strategy is to create multiple touchpoints through which customers can interact with your brand, such as social media, retail stores, or mobile devices.

Your strategy must be based on customer behavior, how they engage with your brand, where the initial engagement happens, and where they purchase the product. You should focus on meeting your customer’s needs and expectations in any way possible. 

There are four important factors you need to focus on for an omnichannel strategy. Consider the following questions:

1. What are my available sales channels?

Carefully choose which channels you need to develop. Ecommerce businesses can leverage ecommerce marketplaces, social media platforms, business websites, B2B sites, and mobile apps. 

Focus on channels that suit your business approach and product, and use others for engagement or advertising.

2. What marketing and advertising options do I have? 

Create a marketing plan and advertising strategy that will drive traffic to your ecommerce site and boost your revenue. You could use paid ads on social media, email marketing, or even traditional marketing approaches. 

As long as they reach your target audience, you will create a valuable touchpoint for your customers. 

3. What are my operational needs? 

Consider your omnichannel strategy’s back-office requirements. You need to manage your inventory, streamline order fulfillment, logistics, and delivery. Do you have the technological capacity to manage all of the complex processes and the staff to handle your online channels? 

4. How can I ensure shipping and delivery fulfillment? 

You can partner with third-party logistics companies to handle shipments and deliveries, especially if you have limited staffing and reach. 

Boost Your Business With an Omnichannel Engagement Strategy

Make sure your omnichannel engagement strategy supports your business goals. If you’re trying to increase sales, work on driving more customers to your site. If you want to build customer loyalty, focus on engaging them to purchase again and again.

Above all, your omnichannel engagement strategy must be customer-centric. Too often, companies try to push their agenda instead of providing what their customers ask for. 

You must act based on what your customer wants, not what you want them to do.

Your strategy should be flexible and accessible. If it’s difficult for customers to navigate or use one of your chosen platforms, they will quickly give up and opt for one of your competitors instead. Prioritize simplicity and ease of use even for beginners.

Omnichannel ecommerce must also be integrated. The level of integration you can achieve depends on the structure of your omnichannel architecture. Your data systems may be in different formats, but they need to work together to ensure a smooth customer experience. 

The Best of Omnichannel Ecommerce and Marketing

Amazon is one of the best examples of omnichannel ecommerce and marketing. Amazon has created a seamless customer journey by engaging customers on all possible channels. It is now one of the most successful businesses in the world.

What Amazon did as an omnichannel marketing giant was to understand what their customers wanted and how they could engage with them wherever they were. Some of these channels include:

Email Marketing

Amazon sends out regular emails to its customers, notifying them about new products, deals, and promotions. They also use email marketing to create loyalty programs for their customers.

Social Media 

Amazon has cultivated large followings on all its social media channels. They engage with customers, promote new products, and develop brand awareness.

Blog Posts 

Amazon’s blog offers incredibly useful information about their products and services as well as tips for using them. It also provides an opportunity for engagement between Amazon employees and customers.

Product Pages

Amazon’s product pages are very interactive, allowing customers to read reviews, see related products, and find out more about the product before purchasing.

Customer Service

Amazon’s customer service is one of the best in the world of ecommerce. They offer support through phone, live chat, and email.

Why is Omnichannel Ecommerce Important?

Businesses and retailers have responded to evolving customer behavior and preferences during the pandemic. One of the most widespread effects of lockdowns and travel restrictions has been the boom in ecommerce and digital technology. 

The great shift to ecommerce has made businesses explore options beyond traditional marketing strategies. Omnichannel ecommerce has emerged, and now companies are attempting to engage with customers and sell products across various platforms. 

Omnichannel ecommerce has also made businesses explore logistics and delivery services with a global impact that saw a 25% increase in ecommerce deliveries in 2020.

Omnichannel ecommerce is the future of retail, and its impact will change how brands and consumers interact long into the future.

What are the Benefits of Omnichannel Ecommerce?

Omnichannel ecommerce provides an incredibly convenient customer experience. It allows consumers to switch between channels without experiencing any disruption in service or losing their place in their customer journey. 

Omnichannel benefits businesses in several ways:

Improved Customer Experience

Unsurprisingly, the first and most important omnichannel benefit is a top-notch, seamless customer experience. Your customers have several touchpoints in their journey, and integrating communication and sales methods empowers them even more.

When you prioritize customer experience, you are sure to boost your sales and expand your roster of loyal customers. 

Integrated Customer Database 

Omnichannel ecommerce allows businesses to integrate data gathered from various channels to understand the needs of their target market. 

With so many data points, you will be able to create content that appeals to a wide range of customers. You will have the information you need to improve your products and provide services to enhance customer experience. 

Increased Site Traffic and Sales

Omnichannel ecommerce involves engaging with customers and selling your products across multiple platforms. This significantly increases brand accessibility, allowing users to go from your social media account to your blog to your product page without losing their place in the journey. 

This means that if they are already at a critical touchpoint, omnichannel ecommerce allows customers to move forward and progress from a potential lead to becoming a viable—even loyal—customer.

One study revealed that omnichannel customers spend more than traditional consumers who use only one channel to interact with a brand. Omnichannel customers did more research on different channels, including social media, business websites, and even on-site digital tools. 

Customer Loyalty

Omnichannel ecommerce also boosts brand loyalty. When you engage with your customers and provide what they need every step of the way, they will be assured that your brand understands and prioritizes their needs. They will pay this forward by contributing to your brand in big and small ways.

Put yourself in your customer’s shoes. When you interact positively with an ecommerce store, you remember the experience, right? And when you find yourself in a place to purchase another product or service in their niche, you may not even consider any other option. 

If your next online purchase goes as smoothly as the first, you may excitedly recommend the brand to your family and friends. You may even share the positive experience with your social media followers. You have become a loyal customer and a brand ambassador of sorts—precisely what the business needs for more revenue and long-term success.

What Are the Challenges With Omnichannel Ecommerce?

Omnichannel ecommerce is undoubtedly the future of retail, but acceptance of the strategy is still limited to certain industries. 

There are several challenges that many businesses have to overcome to embrace omnichannel ecommerce strategies:

New Expectations from Consumers 

Omnichannel ecommerce platforms must be customer-centric, and they expect accessibility no matter the time and place. For some ecommerce businesses, the struggle centers on delivery and logistics, with demand for same-day deliveries on the rise. 

Customers expect deliveries to be completed within a small window, but some online retailers may not meet these needs due to limited operations.

Business websites, retail platforms, and mobile apps make it incredibly easy for consumers to access products wherever they are, at any time of day. The demand for accessibility in all platforms has made businesses speed up their digital expansion plans. However, this could be a challenge for some smaller companies.

Omnichannel consumers now have a long list of options for their purchases. This gives them the power to decide how much they spend and where, forcing businesses to expand their inventory to include alternatives to suit their audience. This may involve finding new suppliers and sourcing new products constantly. Time and space constraints might limit some ecommerce businesses’ responses. 

Managing inventory across all channels can be difficult, especially when demand for products varies greatly from one channel to the next. There is also the issue of price inconsistency, as fees generated on one platform may not apply to another.

Deliveries, Distributions, and Returns 

Providing omnichannel retailing on a global scale is no easy task. It requires tight coordination and synchronization between channels and an understanding of how to use technology to your advantage.

Logistics is expensive for all ecommerce businesses, and the greatest challenge for retailers has been product returns. In 2020, an average of 40% of online deliveries were returned, compared to 8% of on-site purchases. 

Delivery companies follow set schedules, but returns are not part of the process just yet, thus disrupting distribution flow. Some businesses are now exploring reverse logistics to meet this challenge, which means additional expenses for any business.  

Increased Costs

Demands for an online presence, creating new supply chains, and expanding inventory mean rising costs to any online retailer. Omnichannel ecommerce may require additional staff, a bigger warehouse, and more advanced software and hardware, all of which require money. 

Ecommerce businesses must decide what assets they must invest in so their omnichannel strategy will improve their business revenue. 

Digital Limitations 

Many online businesses are also limited by the available technology. Omnichannel ecommerce requires a unified platform that can analyze customer information, behavior, and motivation to create a strategy that would improve the brand’s customer journey. 

But with ecommerce websites, social media marketplaces, and mobile apps using different modes of gathering customer data, it can be difficult for any business to unify these metrics and make them a comprehensible part of its customer engagement strategy. 

How Can Businesses Overcome these Challenges?

Small to medium enterprises may want to shift to omnichannel ecommerce and marketing but find themselves limited by the significant increase in costs. One way to overcome this is to create an omnichannel customer engagement strategy that focuses on the channels that work best for your brand. 

This means your business should focus on the platforms that your target audience uses. Address their pain points, provide what they need, and soon, you’ll be rolling in revenue.

Here are some ways you can mitigate expenses and overcome the challenges of your omnichannel strategy:

Look for the Best Omnichannel Platforms 

The best omnichannel ecommerce platforms for businesses enable marketing, customer engagement, and shopping experiences via mobile devices.

Market research can help you with this. What platforms are your target audience using to shop? Remember, your strategy must center on your customer journey—meet them where they already are and provide value they can find nowhere else.

Look For Partners

Even if your business is thriving, it doesn’t mean you must continue to do everything alone. Omnichannel ecommerce works best if you have partners and third-party providers that can help you streamline your operations. 

Look for service providers that will help you meet your customers’ demands. Logistics and delivery services are good partners, and they have a network of partners all over the globe that could help you reach an international market. 

Use Automation and AI

Automation and artificial intelligence (AI) are booming, and the world of ecommerce has been leveraging these developments to their benefit. 

Automating your ecommerce business operations will ease the burden on your staff and provide a top-notch experience for your customers, as well. You can leverage automation software for email marketing, customer support, CRM, inventory management, logistics, and more.

For many ecommerce sellers and business owners, using AI on their websites has helped them analyze customer behavior, engage with visitors via live chat, provide personalized shopping experiences, and many more.

Omnichannel Ecommerce: The Future of Retail?

The future is bright for online retailers. With modern consumers all-in on ecommerce, social media, and digital marketing, it is easier than ever to make an impact in your niche, even without a brick-and-mortar store.

Billions of people in the digital world are potential leads. Their online presence is studied, the sites they visit are documented, and their purchases are recorded in point-of-sale platforms. Omnichannel ecommerce is making it easy for the consumer, but could businesses satisfy their customers’ growing demand for accessibility?

Traditional marketing approaches will not disappear, but omnichannel and multichannel marketing and ecommerce will lead to expansion for all industries. If you want your business to thrive, you should explore omnichannel ecommerce and make your customer journey better than ever.

Choosing a business point-of-sale platform (POS) is essential for any online e-commerce shop or brick-and-mortar business. The POS System is the platform where all your business transactions are conducted. It also helps you track your company’s progress, from showcasing your products to closing a sale. 

Most businesses now use digital POS systems, like Shopify or Square. Each POS platform offers something different to every user, and it all depends on what you need as an e-commerce seller, a small business owner, or an entrepreneur searching for the next big business deal.

But how would you know which one is for you? How would you know which one to choose in the Shopify vs. Square debate? 

We will explore the pros and cons of Square and Shopify to help you decide. We’ll also cover whether you can use both Square and Shopify.

Ready?

The Basic Features of a Good POS System

Since POS platforms make payment transactions easy, they share some basic features, such as billing, invoicing, CRM, inventory management, etc. They also offer other add-ons and features. And here is where POS platforms differ—depending on the brand, you’ll find features such as cloud storage, remote access, multilocation management, etc.

But here are the things a basic POS system should do for you.

Sales Reporting 

A basic POS platform should give you a daily sales report listing price, product, profit percentage, and even the employee who completed the sale. This report provides a picture of how your business is performing. 

Customer Management 

Managing your customers is vital for any business. Your POS should allow you to create a database that helps you record customer information. You can record their purchases and contact information to create better marketing campaigns that target your most valued clients.  

Inventory Management

Your POS should keep track of your product, inventory, and stock. You would know when to order a new batch of products and what product needs to be resupplied. Managing your inventory is vital if you want to meet the demands of your clients.

Any POS should have these features, and Square and Shopify offer more than these. But how would you know which one works for you? 

Let’s compare Shopify and Square. 

Why You Should Choose Shopify

Shopify is user-friendly and makes it easier for anyone to set up on their computer or mobile. Its intuitive grid allows users to see the apps and products they use the most, while merchants could manage their business easily, and sellers could offer products far from their physical store. 

• Works with the Shopify e-commerce platform
• Shopify is ideal for e-commerce sellers, larger retailers, and online merchants   
• 24/7 customer service
• Flat service rates

Shopify also offers two kinds of POS plans—Shopify POS Lite and Shopify POS Pro. The two versions allow small business owners to create an appealing online store and reach Shopify’s thousands of e-commerce sellers and users. 

Here’s a closer look at their features.

Shopify POS Lite

Shopify Lite accepts all major credit and debit cards. It works together with other hardware devices, including mobile devices and printers. 

In addition, you can expect the following: 

Sales Reporting 

Shopify Lite helps you create receipts, discounts, and even refunds. It also helps you create cash flow, sales, product, and financial reports. 

Customer Management

Shopify Lite has several customer management features that new e-commerce sellers and longtime merchants appreciate. The POS will help you build an email and social media campaign to attract new customers. It also helps you build a customer profile list to create a customer loyalty program to create brand ambassadors. 

Inventory Management

Shopify Lite’s inventory management features allow users to add unlimited products to their inventory and manage it from several channels and locations. 

Shopify Pro 

The Pro version provides users with more features than Shopify Lite. 

Here’s what more you can expect:

Sales Reporting 

Pro allows users to create purchase orders, forecast product demand, sale item suggestions, low stock reports, and inventory analysis. 

Employee Management

Pro gives you manager approvals, unlimited POS staff, and assign staff roles and permissions. You can add several staffers to your system and give commissions and acknowledgments to high-achieving personnel. This allows you to assign staff roles for better management. 

Inventory Management

Pro generates stock reports, inventory analysis, and an inventory count. You can also create purchase orders and custom-printed receipts. 

Customer Management

The Pro allows your customers to redeem automatic discounts from your store. It also gives your customers the choice to buy online, have the product shipped in, or pick up their order on-site. 

Shopify Payments

Both Shopify Pro and Lite give you access to Shopify Payments. Shopify Payments simplifies online payments and gives you access to all payment methods.

Shopify users could use Shopify Payments to integrate their digital wallet, e-money apps, and payment partners into their store. The platform gives users and their clients ease of access in their e-commerce store. There is no transaction fee either. 

Even if you don’t use Shopify, you can still access Shopify Payments for all your transactions. 

Why Shopify? 

Shopify has a scalable platform for medium to large e-commerce businesses. If you rely solely on commerce for your revenue, then Shopify is for you. 

Why Choose Square?

Square is a POS system for mobile phones and gadgets. It’s compatible with Apple and is ideal for small business owners. 

Square is unique in its ability to accept swiped payments at lower charges. It also allows Shopify e-commerce sellers and merchants to use the Shopify POS while using Square. 

So, can you use Square with Shopify? Yes! But should you? We’ll cover that in just a minute.

Meanwhile, here are the benefits of using Square:

• Ideal for new sellers, smaller e-commerce retailers 
• No extra cost per transaction 
• Lower charges per card swipe
• No monthly fees

Square has several features that make it a good choice for e-commerce sellers from small to medium enterprises. Here’s how it stacks up on the three basic services of a POS. 

Sales Reporting

Square’s dashboard displays your inventory and sales reports and compares your business performance. Square provides you with the analytics you need to monitor any business. 

Customer Management

Square has a Customer Relationship Management (CRM) system that stores all your customer data. Using this data to understand the behavior of your market, you can improve customer experience and create a loyal customer base.

Inventory Management

Square’s Inventory Management tools and its dashboard offer users an excellent way to manage their inventory. They can track each product and connect it with a customer, making it a valuable tool for understanding their target market and how they could expand it. 

Square also has the following features in its POS structure.  

Third-party Integrations 

Another of Square’s benefits is its smooth integration with other applications such as the Shopify POS, Intuit management tool, Weebly e-commerce web design site, and inventory management platform Shopventory.

Employee Management 

Square allows managers and business owners to assign roles to their staff in the POS. The system helps with payroll tracking, attendance, and even performance trackers. 

Platform Customization

Square allows its users to customize their online store. Business owners could arrange products and services in a way that would attract their target market. 

Payment Processing

Square’s POS makes it easy for customers to use credit and debit cards with a simple swipe on the phone. The company does charge a transaction fee for every swipe, but it is an acceptable rate for many small to medium businesses. 

This final feature gives Square an advantage over other POS. Users can complete Square payments with a simple swipe. 

What makes Square Payments different?

Square Payments make it easy for users to shop online and make cashless transactions in person. They could use credit, debit, and even gift cards to pay, without the heavy charges of traditional credit cards.  

A card reader app for Android devices and the iPad allows e-commerce sellers to receive and send payments. 

Why Square? 

Square’s free plan and flexible payment process make it the best choice for small business retailers, food shop owners, restaurants, and other brick and mortar stores.

Shopify vs. Square: Can You Use Square with Shopify?

Though both POS platforms offer similar features, Square has limitations on the features it offers users. 

This is why you cannot use Square with Shopify. You can, however, use Shopify with Square.

Confused? Allow us to clarify.

Since Square allows third-party integration, you can access Shopify on Square. However, you cannot access Square if you have Shopify installed. 

If you already use Shopify and want access to Square, we have a solution. 

Shopify-Square Integration is Your Solution

E-commerce integration coordinates business websites and systems to integrate sales, information, and other essential data used in two platforms. In our case, Shopify and Square.

Here are the different ways to integrate these two POS platforms. 

Shopify-Square Integration on Zapier

If you are a business owner using Shopify, but you need to access both, there is now an option for Shopify users to access Square using Zapier. Zapier is a platform that allows users to access another platform and integrate the data required in both systems. 

The process is quite simple, and users need only sign up for Zapier and authenticate their Shopify and Square accounts. When done, you need to select a trigger app and the resulting action on the other. The Shopify-Square integration allows you to consolidate your information and synchronize your apps.

Square-Shopify Integration on SKUIQ

SKUIQ is another online tool that allows Shopify to integrate with other POS and e-commerce platforms. You could synchronize your data from Shopify and Square, and SKUIQ allows you to connect your POS to your e-commerce platform, which could be your physical store or an online website. 

But the good thing about integration is that whatever POS you choose for your business, you will have the capacity to integrate Shopify and Square. However, still consider the possibilities that each POS offers; it may be the key to your business success.

Shopify vs. Square: Which One is Better?

Still mulling over the Shopify vs. Square debate? 

The answer depends entirely on what you need and who you are. Both Shopify and Square have their advantages and offer basic POS tools.

You need to choose the one that fits your business needs, including your budget and business plan. 

You need to ask what you need as an e-commerce site or an entrepreneur. Think about what needs to change in your processes, whether it’s in the management or service. Review which online management and financial tools could help you. 

Review your business plan and your revenue goal for the year. Consider which POS would serve you better so you could reach your sales targets. 

If you have a small business, you need to check your average order value. A higher number would demand a POS covering tracking, orders, and delivery. 

You should also consider if you have multiple locations or just one physical store. Multiple sites may demand more remote management, and you need to think about which one suits you. 

For Small Businesses

If you have a small business and are constrained by your budget, some experts suggest you choose the one that suits your budget limitations. 

Perhaps Square could appeal to small business owners since their platform is free and its third-party integrations and swipe payment system are appealing. It gives even e-commerce sellers and online merchants access to Shopify’s POS, making it more flexible for budget-conscious business owners. 

Shopify offers two POS to help a small business—Shopify Lite and Shopify Pro. Medium to large enterprises with greater online tracking and management needs prefer Shopify. But check their fees and choose the one that is suitable for you. 

For Medium to Large Enterprises

If your business is medium to large, you might want to choose a POS that does not charge you for using multiple devices. Also, if you plan to create a complex business website that takes advantage of app integrations, then Shopify is for you.

Shopify Pro would help e-commerce sellers, online merchants, and even small businesses with SEO optimization and their website. Shopify Pro will also give you the advantage of integrating with other e-commerce platforms. 

So, which one is it? Shopify or Square? 

Don’t forget to drop by later and let us know which worked best for you!